General terms and conditions of sale
PRELIMINARY PROVISIONS
These general terms and conditions of sale (hereinafter the “GTC”) apply to any reservation of tourist accommodation, including, where applicable, associated service provisions, by a consumer (hereinafter the “Client”), made via the website https://www.alpapart.fr/ (hereinafter the “Website”), or via any other reservation channel (Booking.com, travel agency, etc.) with SARL LES COTES, a limited liability company with a share capital of €5,000, whose registered office is located at Chalet l’Ancolie – 134 Chemin de Crouze – 73320 TIGNES, registered with the RCS of CHAMBERY under number 513625392 and VAT number FR 51 513 625 392 (hereinafter the “Company”).
The Company holds civil liability insurance with GROUPAMA RHÔNE-ALPES AUVERGNE (298 Avenue Maréchal Leclerc – CS 8002 – 73704 Bourg-Saint-Maurice), Policy No. 42735507X.
For any questions relating to bookings or purchases, the Company may be contacted by email at info@alpapart.fr or by phone at +33 (0) 4 79 41 44 64.
Any reservation implies the Client’s express acceptance of these GTC, which the Client acknowledges having previously received (available on the Website and communicated before the contract is concluded). These GTC prevail over all other provisions, and the Client’s reservation on this basis constitutes the binding contract between the Parties.
The information contained in these GTC, as well as on the Website, constitutes the Client’s pre-contractual information in accordance with Article L111-1 of the French Consumer Code. The Client declares to have received all pre-contractual information and commits to the reservation with full knowledge of the facts.
ARTICLE 1 – DESCRIPTION OF SERVICES
The Company offers tourist accommodation services and, where applicable, ancillary services.
Included in the rental price: bed linen, pillowcases, duvet covers, bathroom towels (excluding aquatic areas), cable television, ski locker with boot dryer, access to the wellness area if available in the residence (this access may be restricted at any time, without notice, depending on the period, day, or time), Wi-Fi access (non-refundable in the event of external service outage), and one parking space per apartment (except for studios in the Roc Noir residence), subject to availability.
Please note that use of the parking space must be confirmed in writing no later than one (1) month prior to arrival.
ARTICLE 2 – BOOKING TERMS
Bookings can be made online through the Website (https://www.alpapart.fr/) or via third-party platforms such as:
– Tourist offices of Tignes and La Rosière
– Booking.com
– Airbnb
Each booking requires a deposit of 25% of the total stay amount. This sum will be deducted from the final invoice. The booking becomes effective upon receipt of the booking confirmation after the deposit has been cashed. Any delay in payment will result in automatic and unilateral cancellation of the file. The balance must be paid no later than four (4) weeks before the start of the stay. For late bookings (within thirty (30) days before the stay), the full amount must be paid at the time of booking. Prices include the accommodation, utilities (water, electricity, heating), and end-of-stay cleaning. All bookings must be paid in full before arrival.
Prices do not include tourist taxes, additional services (pet fee, ski passes, additional parking space…), which must be paid no later than the day of arrival or with the stay balance.
Additional services may be added before booking confirmation or during the Client’s stay.
ARTICLE 3 – PRICES
Prices are indicated in Euros and include all applicable taxes.
Currency exchange fees related to payments in Euro are borne by the Client.
Prices do not include: breakfast, tourist taxes, pet fees, any optional or complementary services, and electric vehicle charging. Any cost not expressly stated as included is excluded.
Promotions and discounts are not retroactive or valid after their expiration date.
Prices include VAT applicable on the order date. Any changes to the VAT rate will automatically be applied to the invoiced prices.
Any legal or regulatory tax modifications imposed by competent authorities will automatically be reflected in the invoiced prices.
In case of an obvious pricing error significantly below market value, the Company reserves the right to cancel the booking without penalty.
ARTICLE 3B – BREAKDOWN OF CLEANING FEES INCLUDED IN BOOKINGS
Résidence Denali – Tignes
– Apartments for up to 4 people: €100
– Apartments for 5 to 8 people: €120
– Apartments for 8 to 10 people: €140
– Apartments for up to 10 people: €200
– Apartments for up to 16 people: €320
Résidence Sky – La Rosiere
– Apartments for up to 4 people: €100
– Apartments for 5 to 6 people: €120
– Apartments for 8 to 10 people: €200
– Apartments for 10 to 12 people: €240
– Apartments for up to 14 people: €280
– Apartments for up to 16 people: €320
– Apartments for up to 26 people: €520
Résidence Les Almes 1 et 2 – Tignes
– Studios: €80
– Apartments for up to 4 people: €100
– Apartments for 4 to 6 people: €120
– Apartments for 6 to 8 people: €140
– Apartments for 8 to 10 people: €200
– Apartments for 10 to 12 people: €240
– Apartments for up to 14 people: €280
– Apartments for up to 16 people: €320
Résidence Le Roc Noir – La Rosiere
– Studios: €80
– Apartments for 4 to 6 people: €120
– Apartments for 6 to 8 people: €140
– Apartments for 8 to 10 people: €200
– Apartments for 16 to 20 people: €400
ARTICLE 4 – PAYMENT TERMS
To confirm the booking, the deposit may be paid via bank transfer, bank cheque with a photocopy of valid ID, valid holiday vouchers, or credit card through a secure link provided upon request.
The balance can be paid via bank transfer, bank cheque with valid ID, holiday vouchers, or credit card through a secure link.
For on-site payments of additional services or tourist tax, the following payment methods are accepted: cash, bank cheques, holiday vouchers, and credit cards (Visa, Mastercard, Carte Bleue).
Note: American Express cards are not accepted.
The credit card used for the reservation and valid identification may be requested upon arrival. Failing to provide these may result in denied access to the accommodation.
No refunds will be made for overpayments made with approved vouchers or gift certificates.
ARTICLE 5 – ARRIVAL, DEPARTURE AND SECURITY DEPOSIT
Keys are handed over between 5:00 PM and 7:00 PM on the day of the Client’s arrival.
Upon arrival, the Client must pay a security deposit to the Company as follows:
– €500 for apartments with a maximum capacity under 4 people
– €1,000 for apartments with a capacity between 4 and 12 people
– €1,500 for apartments with a capacity of 12 or more people
The deposit may be paid by bank cheque, credit card imprint on arrival, or a programmed card pre-authorisation at the time of booking.
In case of late arrival, the Client must notify the Company before 6:00 PM on the arrival day so arrangements can be made.
Under Article 1731 of the French Civil Code, the Client is presumed to have received the property in good condition. If any damage or discrepancies are found, the Client must report them by email to info@alpapart.fr before noon the day after arrival, including detailed descriptions and photographic evidence.
The accommodation must be vacated by 9:30 AM on the day of departure.
The Client must:
– Start the dishwasher before leaving
– Empty and take out the bins to the designated area outside
– Place used towels in the bathtub ; no need to remove bedsheets
– Separate tea towels and oven mitts from other laundry
– Clean the baby cot and the high chair if provided
– Leave the apartment tidy
– Turn off the lights
An inventory check will take place on departure day between 8:30 AM and 9:30 AM; the Client must book a slot upon arrival. If the property is returned clean and in good condition, the deposit will be refunded within 48 hours. If no joint inventory is possible (no slot booked or early/late departure), the deposit will be withheld and refunded later, subject to any deductions for cleaning or repairs. The Company will notify the Client by email before noon on the departure day, with details if any issues are found. In this case, the Client accepts the Company’s decision by default.
If personal belongings are forgotten, the Client must contact the on-site team. The Company is not liable for any lost or damaged items.
ARTICLE 6 – PENALTIES
Non-exhaustive list
• Undeclared pet or unpaid pet fee: €200 penalty
• Inappropriate activation of the fire alarm system: €150 penalty
• Lost key: €150 penalty
• Lost magnetic card: €10 penalty
• Persistent smell of tobacco in the accommodation: €250 penalty
ARTICLE 7 – OCCUPANCY CONDITIONS
Accommodation intended for a specific number of occupants may not be occupied by a greater number of people without the written agreement of the Company. Refusal by the Company may under no circumstances be considered as a breach of contract by the Company and no reimbursement may be considered.
The Client must respect the peaceful nature of the premises and use them in accordance with their intended purpose. Any behaviour such as disturbing the peace at night, offending public decency or public order, or being dangerous, will entitle the Company to recover the keys to the rented premises without delay and without compensation and/or any reimbursement.
The Client undertakes to read and comply with the internal regulations of the building housing the rented premises.
The Customer shall be responsible for the furniture and furnishings contained in the accommodation and shall be obliged to reimburse any missing or damaged items at their replacement cost as new, or their restoration and cleaning.
The Client may not object to the Company visiting the accommodation at its request.
The Client is responsible for the rented property during the period of occupation.
The Client may not, under any circumstances, claim any right to remain in the property at the end of the rental period initially stipulated in the contract, without the Company’s prior agreement.
ARTICLE 8 – MODIFICATION / CANCELLATION OF HOLIDAY
7.1 – The Client must notify the Company of any cancellation by email. The Company has 72 hours following receipt of the Client’s email to confirm the cancellation of the booking.
In the absence of a reply or acknowledgement of receipt from the Company after this period, it is the Client’s responsibility to contact the Company on +33 (0)4 79 41 44 64 to ensure that the cancellation is taken into account.
Cancellation charges will be applied depending on the date of the cancellation request.
From the Client’s reservation to 60 days prior to the start of the holiday, the Company will retain €100 in charges (reimbursement will be made within 15 working days).
Between 60 and 30 days prior to the start of the holiday, the Company will retain 25% of the total cost of the holiday, including ancillary services.
Within 30 days of the start of the holiday, the Company retains 100% of the total cost of the holiday, including ancillary services.
Any holiday voluntarily shortened by a Client will not be reimbursed, for whatever reason.
7.2 – In the event of no-show at the place of stay:
If the Client fails to show up at the place of stay on the start date of the holiday, the following compensation will be withheld: 100% of the total amount of the holiday.
The Company may cancel any booking for which the balance has not been paid within 30 days of arrival, and no reminder will be sent by the Company. The amount deposited at the time of booking cannot be claimed back.
7.3 – If the Client wishes to make a change, he/she must notify the Company by email. The Company has 72 hours following receipt of the Client’s email to confirm the change to the booking. In the absence of a reply or acknowledgement of receipt from the Company after this period, it is the Client’s responsibility to contact the Company on +33 (0)4 79 41 44 64 to ensure that the request has been taken into account.
For any modification (flat, dates, residence, etc.), the price applied will be the price of the actual flat, residence and week. Dates may only be changed during the current season, subject to availability of the desired accommodation.
In all cases, the cancellation charges described above will be added, according to the dates of the stay initially booked.
7.4 – If, before the start of the holiday, an external event forces the Company to modify an essential element of the contract entered into with the Client, the Company will inform the Client of this by any means that enables an acknowledgement of receipt to be obtained, as quickly as possible, and will propose, if possible, a modification to the holiday. The Customer may either accept the proposed modification or cancel the contract, which will give rise to reimbursement of the sums paid. The Customer must state his/her choice in writing within eight (8) calendar days of receiving the aforementioned information. If no response is received within this period, the Customer will be deemed to have accepted the proposed change.
ARTICLE 9 – CONTRACT TRANSFER
The Customer may transfer his contract to a third party who fulfils the same conditions as he does. This transfer is only possible as long as the contract has not produced any effect and requires notification by any means that allows an acknowledgement of receipt to be obtained at the latest seven (7) days before the start date of the holiday, giving precise personal details of the transferee(s) and the holiday participants.
In all cases, the transfer of the contract incurs an administrative processing fee of fifty (50) Euros payable jointly and severally to the Company by the transferor and the transferee, together with the balance of the price. A new contract will be drawn up in the name of the transferee.
ARTICLE 10– LIABILITY – INSURANCE
The Customer’s civil and criminal liability does not cease during a stay in accommodation. The Customer is responsible for all damage caused by him/herself and undertakes personally, in the event of damage to the premises, furnishings and objects made available, to bear the costs of repair.
The Customer must hold a multi-risk home insurance policy with holiday rental cover. A certificate of insurance may be requested by the Company when the contract is signed or when the Client moves in.
The Company would also like to point out that it cannot be held liable for any damage caused to the Client’s personal belongings.
The rental does not fall within the scope of the liability of hoteliers under articles 1952 et seq. of the French Civil Code. Consequently, the Company cannot be held liable for the loss, theft or damage of personal belongings in the accommodation, whether in the flats, including in the individual safes provided, or in the car parks or communal areas (ski room, etc.)
For foreign nationals or holders of a residence permit, the Company cannot be held liable for persons who do not comply with the regulations in force, including police, customs and health formalities specific to the country where the stay is taking place.
Nor can it be held responsible for the actions of third parties who are not involved in providing the services stipulated in the contract or for the poor performance of the contract attributable to the Customer.
ARTICLE 11 – ANIMALS
Pets (dogs and cats only) are accepted for a supplement of €100 per animal for the entire stay, with a limit of one (1) pet per flat.
First category dogs are not allowed in tourist accommodation.
If you arrive with more than one pet, the booking may be cancelled without any possibility of reimbursement.
ARTICLE 12 – FORCE MAJEURE
The Company shall not be held responsible or liable for any delay or non-performance resulting from the occurrence of a case of force majeure. For the purposes of these terms and conditions, force majeure is understood to mean, in addition to the meaning given to this term by French case law, any event of any nature whatsoever beyond the Company’s control.
Neither may the Customer be held liable for failure to fulfil its obligations in the event of an event of force majeure, as defined above.
Each party shall bear the costs arising therefrom.
ARTICLE 13 – PARTIAL NULLITY
The nullity of one or more articles of these GTC shall not entail the nullity of the whole of these GTC. All the other stipulations herein shall remain applicable and shall produce all their effects.
ARTICLE 14 – DISPUTES – MEDIATION
Any complaint, in particular for non-performance or poor performance of the contract, may be made by the Customer to the Company by registered letter with acknowledgement of receipt to the address of the Company’s registered office. The Client is strongly advised to support his/her complaint with all factual elements and evidence so that, where appropriate, in the event of the Company being found to have failed in its obligations, compensation may be considered.
The Company will make its best efforts to provide a response to the Client within three (3) weeks of receipt of the aforementioned letter.
If no agreement can be reached between the Company and the Client, the latter may have recourse to a conventional mediation procedure by submitting the dispute between him and the Company to the Tourism and Travel Ombudsman, whose contact details and procedures for referral are available on the website: www.mtv.travel
Whatever the means used to refer the matter to the Ombudsman, the Client’s request must contain the following information: his postal, email and telephone contact details as well as the full name and address of the Company, a brief statement of the facts, and proof of prior approaches to the Company.
ARTICLE 15 – APPLICABLE LAW – LANGUAGE
The applicable law is French law. The authentic language is French.
The French language will prevail over any other translation in the event of a dispute, litigation or difficulty in interpreting or executing these conditions.
The parties elect domicile at their respective registered offices and/or domiciles.
The parties will endeavour to settle amicably any dispute that may arise between them relating to the validity, interpretation, performance or termination of the contract.
The Customer is also reminded that, in the event of a dispute, he/she may avail himself/herself of a mediation procedure, but may always bring the matter before the competent courts in his/her place of residence.
ARTICLE 16 – RIGHT OF WITHDRAWAL
The Company draws the Customer’s attention to the fact that the provision of hosting services on a given date or for a specified period does not give rise to a right of withdrawal within the meaning of article L.121-20-12 of the French Consumer Code.
ARTICLE 17 – PROTECTION OF PERSONAL DATA
As part of any booking of tourist accommodation, the Company may have access, as a subcontractor, to personal data within the meaning of European Regulation 2016/679 of 27 April 2016 (hereinafter the ‘RGPD’). The Company may thus be required to process such data on behalf of the Client, who is responsible for the processing, for the sole purpose of booking tourist accommodation.
The Client is responsible for determining the object and purposes of the processing entrusted to the Company, the nature of the operations carried out on the personal data, the categories of personal data processed, the categories of persons concerned and the duration of the processing. The categories of data processed on behalf of the Customer are surname, first name, address, date of birth, telephone number and e-mail address. Personal data is kept for as long as the Company and the Customer remain in a contractual relationship.
The Company undertakes to :
– process personal data solely for the purposes of booking tourist accommodation;
– process personal data in accordance with the Client’s instructions, unless the Company is obliged to do so under EU law or applicable law. In this case, the Company will inform the Client of this legal obligation prior to processing, unless the relevant law prohibits such information on important grounds of public interest;
– immediately inform the Client in writing if the Company considers that an instruction constitutes a breach of the GDPR or of any other provision of Union or Member State law relating to data protection;
– ensure that persons authorised to process personal data under the contract :
– undertake to respect confidentiality or are subject to an appropriate legal obligation of confidentiality;
– receive the necessary training in the protection of personal data;
– take into account, with regard to its tools, products, applications or services, the principles of personal data protection by design and data protection by default.
The Company undertakes to take all the necessary precautions to preserve the confidentiality and security of personal data, and in particular to prevent it from being distorted, damaged or communicated to unauthorised third parties, and more generally to implement the appropriate technical and organisational measures to ensure the protection of personal data in accordance with the regulations in force.
In the event of requests from the persons concerned, the Company undertakes to notify the Client as soon as possible after becoming aware of such requests and to cooperate reasonably with the Client in order to enable it to follow up such requests.
The Company undertakes to assist the Client in carrying out impact analyses relating to data protection and in carrying out prior consultation with the competent supervisory authority.
The Company will notify the Client of any personal data breach as soon as possible after becoming aware of it. This notification shall be accompanied by all relevant documentation. The Company undertakes to provide the Client with reasonable assistance in implementing measures to put an end to any personal data breach for which it is responsible.
The Company undertakes not to transfer any personal data outside the European Union. In the event that the Company transfers personal data outside the territory of the European Union, the Client authorises the Company, and any subsequent subcontractors, to carry out such transfers, provided that they are subject to appropriate safeguards in accordance with the GDPR, in particular by means of an adequacy decision or the conclusion of standard contractual clauses.
The Company is authorised by the Client to use subcontractors to carry out specific processing activities. In this case, the Company will inform the Client in advance and in writing of any changes envisaged concerning the addition or replacement of other sub-contractors. In the event of subcontracting, the Company undertakes to sign a written contract with each subcontractor requiring the latter to comply with the RGPD and all the obligations referred to in this article, it being specified that in the event of a subcontractor failing to comply with its obligations in terms of the protection of personal data, the Company remains fully liable to the Client.
The Client may audit or have audited the internal personal data protection systems implemented by the Company once a year at its own expense, in order to verify the Company’s compliance with this article and with the RGPD. The Company undertakes to provide the Client with all the information required to demonstrate compliance with its obligations.
At the end of their contractual relationship plus five years, the Company undertakes, at the Client’s option, to destroy the personal data or return all the Client’s personal data in its possession. The return shall be accompanied by the destruction of all existing copies in the Company’s information systems, unless Union law or applicable law requires the retention of the personal data. Once destroyed, the Company will provide written proof of the destruction of the personal data.
HOLIDAY APARTMENTSAlpapart
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