General terms
Payment
A deposit (25%) on the price of the accommodation will be requested at the time of your reservation. The balance will be payable no later than 4 weeks before the start of the stay. In case of late booking, the full price of the stay is payable on booking. Our prices include the accommodation and the charges (water, electricity, heating). Our prices do not include the tourist tax to be paid on the day of the arrival, the extras, the cleaning of end of stay if you wish to take it to us.
Accommodation for a specified number of persons may under no circumstances be used by a larger number of people
Services
*included in the rental price: sheets, pillowcases, duvet covers, towels (excluding aquatic spaces), cable TV, ski storage room with boot dryer, access to relaxation area, 1 parking space (indoor, exterior or municipal – excluding studios apartments of “Le Roc Noir” and apartments of “Les Suites du Val Claret”) per apartment, wifi access
optional on reservation: end of stay cleaning (price depending on the apartment)
Arrival
You can pick up the keys from 5 pm from 17:00 on the day of arrival.
A deposit of 500 euros will be required.
In case of late arrival, thank you to notify us before 6pm to find an arrangement
Departure
The accommodation must be vacated no later than 9:30 am, the morning of the day of departure. It must be made perfectly clean. The deposit will be returned after verification of the apartment by us, less the compensation for possible damages.
Modification / Cancellation of stay and additional services by the client
In case of cancellation or modification, you must notify us by mail with AR, the date of receipt determining the date of modification or cancellation.
Any cancellation must be notified by registered letter with AR, the day of receipt determining the date of cancellation.
Any change in the date of stay will be considered as a cancellation and will be applied the cancellation fees mentioned below.
If you notify us more than 30 days before the beginning of your stay, you have not cancellation fee. We refund you the all deposit paid.
If you notify us less than 30 days before the beginning of your stay, we retain the following benefits:
- Between 30 and 15 days before your arrival: 25% of the total amount of your stay including ancillary services.
- From 14 days before your arrival: 100% of the total amount of the stay including ancillary services.
Refund in case of COVID-19 :
Alpapart shall propose an amendment of your stay (report on the same ski season) or a REFUND in case of cancellation due to covid-19 situation such as :
– If you live in a region where the containment is required the day of the departure and prevents you from going in our residences.
– Mobility restriction measurements are imposed by french authority with an obligation of quarantine period for travellers arriving from another country. The restraint measures must be applicable the day of the arrival of the customer.
– The closing of our ski resorts or residences or if Alpapart is not able to find an alternitive accomodation for the customer in an other Alpapart’s etablishment at the same date.**
** This closing must come from the situation where touristic actity’s Alpapart is interupted and do not allow a normal occupancy in the apartement and the residence following an administrative decision.
No presentation at the place of stay :
If you do not show up at the place of your stay, we retain the following allowances: 100% of the total amount of the stay.
The residence will be able to cancel any reservation whose balance will not have been settled at 30 days of the arrival, no revival being carried out by our services. The amount deposited during the reservation can not be claimed
HOLIDAY APARTMENTSAlpapart
