FAQ – Apartment Rentals in Tignes La Rosière

YOUR RESERVATION

How do you book your apartment in Tignes La Rosière

Booking is quick and easy:
Book directly on our official Alpapart website.

You will find:

Real-time availability
Best rates guaranteed
Immediate confirmation

With just a few clicks, your ski apartment rental is confirmed.

What payment methods do you accept?

For the deposit:

Credit card
Bank transfer
Electronic vacation vouchers

For the balance:

Credit card
Check
Paper vacation vouchers

Do you offer any special deals on your rentals?

Yes. We regularly offer:

Long stay offers in summer
Loyalty benefits
Seasonal promotions
Exclusive newsletter offers

Sign up for our newsletter to receive our best offers for your stay in Tignes La Rosière.

Are there any fees to pay on site?

Yes. Upon arrival, we will simply ask you to pay the tourist tax.

Can a reservation be modified or canceled?

Yes. The terms and conditions for changes or cancellations are detailed in our Terms and Conditions of Sale, which can be viewed on our website.

How will I be reimbursed in the event of cancellation?

Reimbursement is made:

By bank transfer
, or
Directly to the card used for payment

(Depending on the initial payment method).

Do you offer cancellation insurance?

Yes. We offer cancellation insurance through our partner Safebooking, available when you book online.

PREPARE YOUR STAY IN THE MOUNTAINS

How do I get to the residence from the train station or the airport?

To make your arrival easier, we have partnered with Agence 1786, which specializes in taxi and private car transfers. They can pick you up at the train station or airport and take you directly to your residence, and bring you back when you leave.
As an Alpapart customer, you enjoy exclusive rates. All you have to do is fill out the online form to request your transfer.

What are the arrival and departure times?

Check-in: from 5 p.m.
Departure: before 9:30 a.m. on the day of departure

In case of late arrival, our team will provide you with all the necessary instructions to access your apartment.

Are bed linens and towels provided?

Yes. For your convenience:

Beds made upon arrival
Sheets, duvet covers, and pillowcases provided
Towels included

Bath towels for wellness areas are not included.

Available for rent at reception:

Bathrobes
Slippers
Pool towels

Is there parking available at Alpapart residences?

1 parking space included per apartment
2 spots included for apartments accommodating 14 or more people
Exception: studios at the Le Roc Noir residence (parking not included) and apartments Funiculaire Collection

How tall are the parking garages?

Denali Residence: 2.05 m
Almes 1 residence: 2.10 m
Almes 2 Residence: 2.05 m
Sky La Rosière Residence La Rosière 2.05 m
Le Roc Noir Residence Roc Noir 2.00 m

Do you have charging stations for electric vehicles?

Yes. Household outlets (220V) are available at an additional cost and subject to availability.

Are pets allowed?

Yes, pets are allowed (maximum 1 per apartment), with an additional fee.

Which residences are open year-round?

Which residences are open year-round?

Our residences—Le Roc Noir at la Rosière, les Almes 1 at Tignes le-Lac, and our apartments at Funiculaire Collection —are open year-round.
Our residences Denali, Almes 2, and Sky La rosière are open during the summer and winter seasons.

ON SITE DURING YOUR STAY

Is a cleaning service offered?

Yes, a cleaning service during your stay is available at an additional cost, upon request.
Rates are available at reception or when you make your reservation online.

Do the apartments have a coffee machine?

Yes. Each apartment includes:

A filter coffee maker
A Nespresso machine

Coffee is not provided.

Is there a laundry room in the residences?

Yes. Each residence has:

Washing machines
Clothes dryers

Laundry pods are available for purchase at the front desk (€1).

Are the pools open all year round?

Our aquatic areas are open:

In winter
In summer

They are closed during the off-season (spring and fall).
The hours are posted in each residence.

Our residences with aquatic areas: Denali, Sky La Rosière, Le Roc Noir.

How deep are the pools?

The depth varies between 1.20 m and 1.50 m depending on the residence.
Paddling pools are also available for children.

SERVICES AND FACILITIES

What can you find in Alpapart apartments?

Our fully equipped apartments in Tignes La Rosière :

Fully equipped kitchen:

Cooking plates
Oven
Microwave oven
Dishwasher
Refrigerator
Coffee machines
Kettle
Toaster

Additional equipment:

Dishes and utensils
Bed linen and towels
Flat-screen TV
Free Wi-Fi
Welcome kit

Can we rent ski equipment?

Yes. We work with partners located near our residences:
, Intersport at Tignes , and Skimium at La Rosière
. Our team can help you with ski rentals at Tignes and La Rosière. Feel free to give us a call.

Is there a restaurant in the residences?

There are no restaurants inside the residences.
The Sky residence La Rosière is located right next to a restaurant near the front desk.

N We recommend the best restaurants in Tignes.
We can recommend some great places to eat in La Rosière.

Are the apartments suitable for families?

Yes, absolutely.

We offer apartments:

Of various capacities
Two-story or single-story
Perfect for families and groups
Baby cribs and high chairs are available for use at the front desk (upon request and subject to availability).

Your family ski vacation in the Alps will be comfortable and convenient.

Is baby equipment available?

Yes, upon request and subject to availability:

Travel crib – standard size: 120 x 60 cm (mattress and mattress protector included; sheets and blanket not included)
High chair
Baby bathtub

Bookable online or directly at reception.

Can we access the Sky Spa?

The Sky Spa is located in the Sky La Rosière residence.

We offer:

Massages
Face and body treatments
Scrubs
Childcare
Nail salon
Wellness store

It is accessible to residents and outside visitors.

The pool area is reserved exclusively for our guests and those who have booked a spa treatment. Access is available one hour before your treatment, or one hour after if your treatment is scheduled for opening time. No access without a spa treatment reservation.

Discover the Sky Spa in la Rosière

Is ski storage included?

Yes. Each apartment has:

From a private ski locker
With built-in shoe dryer (except for Funiculaire Collection)
Located in the ski room of the residence

Are the residences located at the foot of the slopes?

Yes, our residences are in prime locations for your ski vacation in the Alps:

Tignes Le Lac – Denali: Right from the doorstep
Tignes Le Lac – Almes 1 & 2: about 100 m from the slopes
Tignes Val Claret– Funiculaire Collection : ski-in/ski-out
La Rosière Sky: about 100 m from the slopes
La Rosière Le Roc Noir right from the slopes

AFTER YOUR STAY

I forgot something, what should I do?

Please contact us promptly by email, specifying:

Your dates of stay
The forgotten object

If we find it, we will ship it to you (shipping costs at your expense).

Can I receive an invoice?

Yes. Just send us an email request and we will send it to you promptly.

FUNICULAIRE COLLECTION

Have the apartments been renovated?

The apartments are currently undergoing renovation through the end of November 2026. They will be completely renovated.

What is the difference between an apartment complex and a residential community?

An “Apartment Collection” brings together independent apartments— selected and managed by Alpapart—located within a building owned by another property owner. This option offers youthe independence and privacy of a mountain apartment, with a level of luxury and amenities true to Alpapart’s DNA, right in the heart of the resort.

Unlike a tourist resort such as Denali or Sky La Rosière, where the experience is integrated through genuine common areas (pool, gym, game room) and on-site hospitality, the Collection offers a different experience, centered on your apartment and its prime location.

What this means for you in practical terms:

Key pickup: This is done according to specific procedures (key box, off-site check-in, etc.), which we will provide to you before your arrival
An experience centered around your apartment: you’ll enjoy a comfortable living space, selected with the same high standards of quality as our residences
A prime location in the heart of the resort, right at the foot of the slopes

What remains the same:

The quality of the amenities and comfort in your apartment
Our support before, during, and after your stay (direct contact with our team)
The same standards of cleanliness and customer service as Alpapart

In summary: a residence offers you an integrated experience with shared hotel services (reception, pool, gym, etc.), while a Collection offers you the privacy and independence of a private apartment, with all the comfort and support you’d expect from Alpapart. Two different experiences, both meeting the same high standards—true to what Alpapart stands for.

Does each apartment come with a ski locker?

Yes, one ski locker is included per apartment.
This ski locker can hold up to 2 pairs of skis and 1 pair of boots.

Where is the nearest parking lot?

Outdoor parking: La Grande Motte Parking Lot
Located at Avenue de la Grande Motte, 73320 Tignes, a few minutes’ walk from the collection.
View directions on Google Maps
Nearest covered parking lot: Indigo Golf Parking Lot
The Indigo parking lot closest to the funicular and the residence is the Golf Parking Lot, located at 1111 Rue du Val Claret, 73320 Tignes (access via license plate recognition; no ticket required).
View directions on Google Maps
Nearest electric vehicle charging stations:
The Golf parking lot and the new TUFS parking lot both have charging stations for electric vehicles (the TUFS parking lot alone has 120, the largest number in the resort). This is therefore the best option for charging.
👉 View directions on Google Maps

Helpful tip: Reserve your seat in advance through Indigo Neo.

THE LOYALTY PROGRAM

How does the level system work?

The Alpapart program includes 4 loyalty tiers, which are unlocked based on the number of stays and/or the total amount spent:

White (Level 0) — Awarded after your first stay, with no minimum spending requirement. You’ll enjoy partner benefits (30% off at Intersport, 10% off at Skimium, 10% off at Evo2, 10% off at SkySpa).
Bronze (Level 1) — Available after just one stay of €5,000 or more, or after 3–4 stays with no minimum amount. You’ll also enjoy early access to sales 15 days in advance and a 5% discount on your stay.
Silver (Level 2) — Unlocked after 2–3 stays totaling between €10,000 and €20,000, or 5–9 stays with no minimum spend. You’ll enjoy additional benefits: a complimentary wellness kit, a 10:30 a.m. check-out, a €20 Baija gift card, and early access to sales 3 weeks in advance.
Gold (Level 3) — The most exclusive level, available after 4 stays totaling €20,000 or more, or more than 9 stays. You’ll enjoy all the benefits, including a complimentary massage, mid-stay housekeeping, priority check-in, and a personalized bottle of wine.

The longer you stay, the greater your benefits!

Is the program free?

Yes, membership in the Alpapart loyalty program is completely free. Simply book your stay with us to be automatically enrolled at the tier corresponding to your number of stays and total spending, and start enjoying your benefits. To do so, be sure to enter your email address correctly at the time of booking and opt in to receive marketing communications so you can stay informed about the various benefits available to you. No further action is required.

How can I tell what level I'm at?

There are several ways to find out your loyalty level:

Your Customer Portal: By logging in to our website, you can check your current status and the associated benefits at any time.
By email: You'll automatically receive a notification email as soon as you advance to the next level.
Contact our team: If you have any questions, our team is available by email at [email protected] or by phone at 04 79 41 44 64.

Does the program apply to all Alpapart residences?

Yes, the Alpapart loyalty program is valid at all of our properties, including the Funiculaire Collection apartments Funiculaire Collection Tignes Claret. No matter where you stay with us, your stays are tracked and your benefits apply.

Are the amounts for all my stays added together?

Your loyalty level is calculated based on all your stays since 2023, taking into account both the number of stays and the total amount spent. The more you stay with us, the higher you climb in the program.

What happens if I don't log in for a long time? Will I lose my level?

If your last stay was more than 3 years ago, your history will no longer be taken into account when calculating your loyalty level. We therefore encourage you to return regularly to maintain and increase your benefits.

Does the program apply to all reservations?

The Alpapart loyalty program is valid only for reservations made directly by phone or through our website. Reservations made through travel agencies, booking platforms, Airbnb, or tour operators are not eligible. Additionally, an email address must be associated with your customer account to ensure your stays are properly tracked.

Your loyalty level is strictly linked to your email address. It is therefore important to always use the same email address when making reservations so that your stays are properly tracked. The program is personal and cannot be transferred to a family member or friend with a different email address.

How do I get my 5% discount on my stay?

The 5% discount is available as soon as you reach the Bronze level, starting with your next reservation. There are two ways to take advantage of it:

Online booking: Log in to your customer account on our website when making your reservation. The promo code will be automatically applied to the total cost of your stay, without any additional action required on your part.
Booking by phone: Our team will check your loyalty level and apply the discount directly to your reservation.

Please note: This discount cannot be combined with other current offers or promotions.

How do I move from the White level to the Bronze level?

To reach the Bronze level, you have two options:

Book a stay totaling €5,000 or more—even on your very first reservation.
or stay at Alpapart 3 to 4 times, with no minimum spending requirement.

As soon as one of these conditions is met, you’ll automatically be upgraded to the Bronze level and enjoy new benefits: access to presales 15 days before other customers and a 5% discount on your stay.
You’ll receive an email notifying you of your upgrade. Be sure to opt in to marketing communications to receive all the information about your benefits.

How many stays does it take to reach the Gold level?

The Gold level is the most exclusive level in the Alpapart program. There are two ways to reach it:

Stay at one of our resorts four or more times, for a total amount of €20,000 or more.
or stay at Alpapart more than 9 times , with no minimum spending requirement.

As soon as you meet one of these requirements, you’ll be upgraded to the Gold tier and enjoy all of our exclusive benefits: a complimentary massage, mid-stay housekeeping, priority check-in, late or early check-out, a personalized bottle of wine, coffee and tea in your apartment, and much more.
You’ll receive an email notifying you of your upgrade. Be sure to opt in to marketing communications to receive all the information about your benefits.

What does the “complimentary wellness kit” include at the Silver level?

The wellness kit is a set of products provided for your use upon arrival at your apartment. It includes a bathrobe, slippers, and a bath towel, so you can fully enjoy your stay in complete relaxation.

This kit is available at residences with a pool area, namely:

Denali
Sky La Rosière
Roc Noir

What is priority check-in?

As a Gold customer, you’ll receive a special welcome upon arrival. You’ll be given a personalized envelope right away, allowing you to access your apartment without having to wait at the front desk. This ensures a smooth, queue-free check-in, so you can start your stay off on the right foot from the very first moment.

However, you will need to stop by the front desk at a later time, when it is less busy, to pay your deposit and ask our team any questions you may have.

How can I access presales as a Bronze or Silver/Gold member?

As a Bronze, Silver, or Gold member, you’ll receive an email notification giving you early access to reservations before they become available to the general public:

Bronze, Silver, and Gold: access to presales 15 days before the official opening.

To receive these communications, you must have agreed to receive our marketing emails when you created your customer account. Otherwise, you will not be notified of early access to reservations.

Please note: Reservations are subject to availability; no reservation can be guaranteed in advance. The sooner you make your reservation after receiving the email, the better your chances of securing the apartment of your choice.

Can I share my benefits with a family member?

The Alpapart loyalty program is strictly personal and linked to your email address. You cannot transfer your membership level or benefits to a family member or friend with a different email address.

However, the benefits apply to the entire stay booked through your customer account, which means you can enjoy them with your loved ones who are traveling with you during your stay.