Terms and Conditions

Introductory Remarks
These General Terms and Conditions of Sale (or “GTC”) apply to any reservation of tourist accommodations—and, where applicable, associated services—made by a consumer (or the “Customer”) through the website https://www.alpapart.fr/ (or the “Website”), or through any other booking channel (Booking.com, travel agency, etc.) with SARL LES COTES, a limited liability company with a capital of €5,000, whose registered office is located at Chalet l’Ancolie – 134 Chemin de Crouze – 73320 TIGNES, registered with the Chamber of Commerce and Industry (RCS) of CHAMBERY under number 513625392, with intra-Community VAT number FR 51 513 625 392 (or the “Company”).

The Company holds civil liability insurance with GROUPAMA RHÔNE-ALPES AUVERGNE (298 Avenue Maréchal Leclerc – CS 8002 – 73704 Bourg-Saint-Maurice), Policy No. 42735507X.

For any questions relating to bookings or purchases, the Company may be contacted by email at [email protected] or by phone at +33 (0) 4 79 41 44 64.

Any reservation implies the Client’s express acceptance of these GTC, which the Client acknowledges having previously received (available on the Website and communicated before the contract is concluded). These GTC prevail over all other provisions, and the Client’s reservation on this basis constitutes the binding contract between the Parties.

The information contained in these GTC and on the Website constitutes prior information for the Customer in accordance with the provisions of Articles L111-1 of the Consumer Code.

The Customer hereby declares that they have received all pre-contractual information in accordance with the provisions of the aforementioned code and that they are making their reservation in full knowledge of the facts.

Article 1 – Description of Services
The Company offers tourist lodging services and, where applicable, ancillary services.

Included in the rental price: bed linen, pillowcases, duvet covers, bathroom towels (excluding aquatic areas), cable television, ski locker with boot dryer, access to the wellness area if available in the residence (this access may be restricted at any time, without notice, depending on the period, day, or time), Wi-Fi access (non-refundable in the event of external service outage), and one parking space per apartment (except for studios in the Roc Noir residence), subject to availability.

Please note that use of the parking space must be confirmed in writing no later than one  month prior to arrival.

Article 2 – Booking Procedures
All reservations can be made online via the Website (https://www.alpapart.fr/) or through third-party platforms such as:
– Tignes La Rosière Tourist Offices
– Booking.com
– Airbnb

All reservations require a deposit equal to 25% of the total cost of the stay. This amount will be deducted from the bill at the end of the stay. All reservations will be confirmed upon receipt of the confirmation letter sent after the deposit has been received. Any delay in payment will automatically and unilaterally result in the cancellation of the reservation. The balance is payable no later than four (4) weeks before the start of the stay. In the event of a late reservation, i.e. within thirty (30) days prior to the start of the stay, the full price of the stay is payable at the time of reservation. Prices include the provision of accommodation with utilities (water, electricity, heating) and end-of-stay cleaning. All reservations must be paid in full before arrival.

Prices do not include tourist tax or additional services (pets, ski passes, extra parking spaces, etc.), which must be paid for on the day of arrival or when settling the balance for the stay. Additional services may be added to the booking before it is confirmed or during the Customer's stay.

Article 3 – Prices
The prices listed are in euros and include all taxes.
Any currency conversion fees resulting from payment in euros are the responsibility of the Customer.

Prices do not include: breakfast, tourist taxes, any pet fees, any additional services, or electric vehicle charging. As a rule, any expenses not expressly stated as included in the price are excluded.

Promotions and discounts are not retroactive or valid after the offer's expiration date.

Prices include VAT applicable on the date of the order, and any change in the applicable VAT rate will be automatically reflected in the prices indicated on the invoice date.

Any changes or the introduction of new legal or regulatory taxes imposed by the competent authorities will be automatically reflected in the prices indicated on the invoice date.

In case of an obvious pricing error significantly below market value, the Company reserves the right to cancel the booking without penalty.

Article 3b – Breakdown of cleaning fees included in reservations
Résidence Denali – Tignes
Apartments with a maximum capacity of fewer than 5 people: 100€
Apartments with a maximum capacity of between 5 and 8 people: 120€
Apartments with a maximum capacity of between 8 and 10 people: €140
Apartments with a maximum capacity of 10 people: €200
Apartments with a maximum capacity of 16 people: €320

Sky Residence – La Rosière
Apartments with a maximum capacity of fewer than 5 people: 100€
Apartments with a maximum capacity of 5 to 6 people: 120€
Apartments with a maximum capacity of 8 to 10 people: 200€
Apartments with a maximum capacity of 10 to 12 people: €240
Apartments with a maximum capacity of 14 people: €280
Apartments with a maximum capacity of 16 people: €320
Apartments with a maximum capacity of 26 people: €520

Les Almes and 2 Residences – Tignes
Studios: 80€
Apartments with a maximum capacity of 4 people: 100€
Apartments with a maximum capacity of 4 to 6 people: 120€
Apartments with a maximum capacity of 6 to 8 people: €140
Apartments with a maximum capacity of 8 to 10 people: €200
Apartments with a maximum capacity of 10 to 12 people: €240
Apartments with a maximum capacity of 14 people: €280
Apartments with a maximum capacity of 16 people: €320

Le Roc Noir Residence Roc Noir – La Rosière
Studios: 80€
Apartments accommodating up to 4–6 people: 120€
Apartments accommodating up to 6–8 people: 140€
Apartments accommodating up to 8–10 people: 200€
Apartments accommodating up to 16–20 people: 400€

Article 4 – Payment Terms
To confirm the reservation, the deposit must be paid by bank transfer, check (with a photocopy of your ID), valid vacation checks, or credit card via a secure link sent upon request.

The balance is paid by bank transfer, bank check with a photocopy of your ID card, valid vacation vouchers, or credit card via a secure link sent on request.

To pay for any additional services or amenities on site, tourist taxes, etc., the following forms of payment are accepted: cash, bank checks, vacation checks, and credit cards (Visa, Mastercard, Carte Bleue).
Please note: The Company does not accept American Express credit cards.

The credit card used for the reservation and valid identification may be requested upon arrival. Failing to provide these may result in denied access to the accommodation.

No refunds will be made for overpayments made with approved vouchers or gift certificates.

Article 5 – Check-in, Check-out, Security Deposit
Keys will be handed over between 5:00 p.m. and 7:00 p.m. on the day of the Guest’s arrival.

On the day of arrival, the Customer must pay a security deposit to the Company:
-500 euros for apartments with a maximum capacity of fewer than four (4) people
-1,000 euros for apartments with a maximum capacity of more than four (4) people but fewer than twelve (12) people
-€1,500 for apartments with a maximum capacity of twelve (12) people or more
The security deposit will be paid either by check or by direct debit upon the Guest’s arrival, or by credit card via a scheduled charge at the time of booking.

In the event of a late arrival, the Customer must notify the Company by 6:00 p.m. on the day of arrival so that arrangements can be made for the late arrival.
In accordance with the provisions of Article 1731 of the Civil Code, the Customer is presumed to have received the rented premises in good condition. However, if the Guest notices any defects or damage within the rented property or any discrepancies with the inventory of furnishings provided in the rented property, the Guest must, no later than noon on the day following arrival, send an email to [email protected] with a detailed description of the discrepancies, defects, or damage observed, supported by photographs.
The accommodation must be vacated no later than 9:30 a.m. on the morning of the departure date.

The Guest must:
- Clean the appliances and run the dishwasher before departure;
- Empty the trash and place it in the recycling bins outside the residence;
- Place used towels in the bathtub; there is no need to make the beds;
- Separate dish towels and oven mitts from the rest of the laundry;
-Clean the crib and high chair, if provided;
-Leave the apartment tidy;
-Turn off the lights;

An inventory check will take place on departure day between 8:30 AM and 9:30 AM; the Client must book a slot upon arrival. If the property is returned clean and in good condition, the deposit will be refunded within 48 hours. If no joint inventory is possible (no slot booked or early/late departure), the deposit will be withheld and refunded later, subject to any deductions for cleaning or repairs. The Company will notify the Client by email before noon on the departure day, with details if any issues are found. In this case, the Client accepts the Company’s decision by default.

If any personal belongings are left behind at the establishment, the Customer must contact the on-site team. The Company cannot be held liable for any personal belongings left behind when vacating the premises in the event of damaged items being returned or in the event of theft.

Article 6 – Penalties
Non-exhaustive list
• Undeclared pet or unpaid fees: €200 penalty.
• False alarm of the fire alarm system: €150
• Lost key: €150 penalty.
• Lost magnetic key card: €10 penalty.
• Persistent smell of tobacco in the unit: €250 penalty.

Article 7—Occupancy Conditions
A rental unit intended for a specific number of occupants may not, under any circumstances, be occupied by a greater number of people without the Company’s written consent. The Company’s refusal shall in no event be considered a breach of contract by the Company, and no refund shall be granted.

The Customer must respect the peaceful nature of the premises and use them in accordance with their intended purpose. Furthermore, any behavior such as making noise at night, conduct contrary to public decency or public order, or dangerous behavior will entitle the Company to retrieve the keys to the rented premises immediately and without compensation and/or any refund.
The Customer agrees to review and comply with the rules and regulations of the building housing the rented premises.
The Customer shall be responsible for the furniture and personal belongings contained in the accommodation and shall be required to reimburse the Company for any missing or damaged items at their replacement cost as new, or to cover the cost of their repair and cleaning.

The Customer may not refuse to allow the Company to inspect the accommodation when the Company requests to do so.

The Customer is responsible for the rented property during the period of occupancy.

Under no circumstances may the tenant claim any right to remain on the premises upon the expiration of the lease term originally specified in the contract, unless the Company has given its prior consent.

Article 8 – Modification/Cancellation of a Stay at
8.1 – The Customer must notify the Company of any cancellation via email. The Company has 72 hours from receipt of the Customer’s email to confirm the cancellation of the reservation.

If the Company has not responded or provided acknowledgment of receipt by the end of this period, it is the Customer’s responsibility to contact the Company at +33 (0)4 79 41 44 64 to ensure that the cancellation has been processed.

Cancellation fees will apply depending on the date of the cancellation request:

From the date of the Customer’s reservation up to 60 days before the start of the stay, the Company will retain a 10% fee (the refund will be issued within 15 business days).

Between 60 and 30 days prior to the start of the stay, the Company will retain 25% of the total cost of the stay, including ancillary services.

Within 30 days prior to the start of the stay, the Company will retain 100% of the total cost of the stay, including ancillary services.

No refund will be issued for any stay that a guest voluntarily shortens, regardless of the reason.

8.2 – In the event of a no-show at the accommodation:
If the Guest fails to check in at the accommodation on the start date of the stay, the following penalties will apply: 100% of the total cost of the stay.
The Company may cancel any reservation for which the balance has not been paid 30 days prior to arrival, and the Company will not issue any reminders. The deposit paid at the time of booking is non-refundable.

8.3 – If the Customer wishes to make a change, they must notify the Company by email. The Company has 72 hours from receipt of the Customer’s email to confirm the change to the reservation. If there is no response or acknowledgment of receipt from the Company after this period, it is the Customer’s responsibility to contact the Company at +33 (0)4 79 41 44 64 to ensure that the request has been processed.
For any changes (apartment, dates, residence, etc.), the rate applied will be the rate for the actual apartment, residence, and week. Date changes may only be made within the current season, subject to availability of the desired accommodation.
In all cases, the cancellation fees described above will apply, depending on the timeframe relative to the originally booked stay.

8.4 – If, prior to the start of the trip, an external event forces the Company to modify a material term of the contract entered into with the Customer, the Company shall notify the Customer by any means that provides proof of receipt as soon as possible and, if possible, shall offer the Customer an alternative itinerary. The Customer may either accept the proposed change or terminate the contract, in which case any amounts paid will be refunded. The Customer must indicate their choice in writing within eight (8) calendar days of receiving the aforementioned notification. If no response is received within this period, the Customer will be deemed to have accepted the proposed change.

Article 9 – Assignment of the Contract
The Customer may assign his or her contract to a third party who meets the same conditions as the Customer. Such an assignment is permitted only if the contract has not yet taken effect and requires notification sent by any means that provides a receipt of acknowledgment no later than seven (7) days before the start date of the trip, clearly specifying the personal information of the assignee(s) and the trip participants.

The transfer of the contract shall, in all cases, incur administrative processing fees of fifty (50) euros, payable jointly and severally to the Company by the transferor and the transferee, as well as the balance of the price. A new contract shall be drawn up in the name of the transferee.

Article 10 – Liability – Insurance
The Customer’s civil and criminal liability does not cease during a stay at a rental property. The Customer is liable for all damages caused by him or her and personally agrees, in the event of damage to the premises, furnishings, and items provided, to bear the costs of repairs.
The Guest must hold a comprehensive home insurance policy that includes vacation rental coverage. The Company may request proof of insurance upon signing the contract or upon check-in.

The Company also notes that it shall not be held liable for any damage caused to the Customer’s personal belongings.

The rental does not fall within the scope of the liability of hoteliers under articles 1952 et seq. of the French Civil Code. Consequently, the Company cannot be held liable for the loss, theft or damage of personal belongings in the accommodation, whether in the flats, including in the individual safes provided, or in the car parks or communal areas (ski room, etc.)

For foreign nationals or holders of a residence permit, the Company shall not be held liable for individuals who fail to comply with applicable regulations, including police, customs, and health formalities specific to the country where the stay takes place.
Furthermore, the Company shall not be held liable for the actions of third parties not involved in the provision of the services specified in the contract or for any breach of the contract attributable to the Customer.

Article 11 – Pets
Pets (dogs and cats only) are allowed for an additional fee of 100 euros per pet for the entire stay, limited to one (1) pet per apartment.

Category 1 dogs are not allowed in tourist accommodations.

If you bring more than one animal, your reservation may be canceled without a refund.

Under no circumstances may pets be left unattended outside the residence, including on balconies, patios, or any other outdoor area. The Guest agrees to ensure that his or her pet does not cause any disturbance of any kind to other residents or to neighboring apartments or buildings.

Article 12 – Force Majeure
The Company shall not be held liable or in default for any delay or failure to perform resulting from the occurrence of a force majeure event. For the purposes of these Terms, “force majeure” means, in addition to the meaning given to this term by French case law, any event of any nature whatsoever beyond the Company’s control.

Neither may the Customer be held liable for failure to fulfil its obligations in the event of an event of force majeure, as defined above.

Each party shall bear the costs arising therefrom.

Article 13 – Partial Invalidity
The invalidity of one or more provisions of these Terms and Conditions shall not render the entire agreement invalid. All other provisions herein shall remain in full force and effect.

Article 14 – Disputes – Mediation
Any claim—including, but not limited to, claims for non-performance or improper performance of the contract—may be submitted by the Customer to the Company by certified letter with acknowledgment of receipt sent to the address of the Company’s principal office. The Customer is strongly encouraged to support their claim with all relevant facts and evidence so that, if necessary, compensation may be considered in the event that the Company is found to have breached its obligations.

The Company will make its best efforts to provide a response to the Client within three (3) weeks of receipt of the aforementioned letter.

If no agreement can be reached between the Company and the Client, the latter may have recourse to a conventional mediation procedure by submitting the dispute between him and the Company to the Tourism and Travel Ombudsman, whose contact details and procedures for referral are available on the website: www.mtv.travel

Whatever the means used to refer the matter to the Ombudsman, the Client's request must contain the following information: his postal, email and telephone contact details as well as the full name and address of the Company, a brief statement of the facts, and proof of prior approaches to the Company.

Article 15 – Governing Law – Language
French law shall apply. The language of the agreement is French.

The French language will prevail over any other translation in the event of a dispute, litigation or difficulty in interpreting or executing these conditions.

The parties hereby designate their respective registered offices and/or addresses as their addresses for service.
The parties shall endeavor to settle amicably any dispute that may arise between them regarding the validity, interpretation, performance, or termination of this contract.

The Customer is also reminded that, in the event of a dispute, he/she may avail himself/herself of a mediation procedure, but may always bring the matter before the competent courts in his/her place of residence.

Article 16 – Right of Withdrawal
The Company draws the Customer’s attention to the fact that hosting services provided on a specific date or for a specified period do not give rise to a right of withdrawal within the meaning of Article L.121-20-12 of the Consumer Code.

Article 17 – Protection of Personal Data
In connection with any reservation of tourist accommodations, the Company may, in its capacity as a data processor, have access to personal data as defined by European Regulation 2016/679 of April 27, 2016 (hereinafter the “GDPR”). The Company may therefore be required to process such data on behalf of the Customer, who is the data controller, for the sole purpose of booking tourist accommodations.

The Client is responsible for determining the object and purposes of the processing entrusted to the Company, the nature of the operations carried out on the personal data, the categories of personal data processed, the categories of persons concerned and the duration of the processing. The categories of data processed on behalf of the Customer are surname, first name, address, date of birth, telephone number and e-mail address. Personal data is kept for as long as the Company and the Customer remain in a contractual relationship.

The Company undertakes to:
– process personal data solely for purposes related to the booking of tourist accommodations;
– process personal data in accordance with the Customer’s instructions, unless the Company is required to do so under Union law or applicable law. In such a case, the Company will inform the Customer of this legal obligation prior to processing, unless the relevant law prohibits such notification for important reasons of public interest;
– immediately inform the Customer in writing if the Company considers that an instruction constitutes a violation of the GDPR or any other provision of EU law or the data protection laws of Member States;
– ensure that persons authorized to process personal data under the contract:
-undertake to maintain confidentiality or are subject to an appropriate legal obligation of confidentiality;
-receive the necessary training regarding the protection of personal data;
– take into account, with regard to its tools, products, applications, or services, the principles of data protection by design and data protection by default.

The Company undertakes to take all the necessary precautions to preserve the confidentiality and security of personal data, and in particular to prevent it from being distorted, damaged or communicated to unauthorised third parties, and more generally to implement the appropriate technical and organisational measures to ensure the protection of personal data in accordance with the regulations in force.

In the event of requests from data subjects, the Company undertakes to notify the Client as soon as possible after becoming aware of such requests and to cooperate reasonably with the Client to enable it to respond to such requests.

The Company undertakes to assist the Customer in carrying out data protection impact assessments and in consulting the competent supervisory authority in advance.

The Company shall notify the Customer of any personal data breach as soon as possible after becoming aware of it. This notification shall be accompanied by any relevant documentation. The Company undertakes to provide reasonable assistance to the Customer in implementing measures to put an end to any personal data breach attributable to it.

The Company undertakes not to transfer any personal data outside the European Union. In the event that the Company is required to transfer personal data outside the European Union, the Customer authorizes the Company, and where applicable subsequent subcontractors, to carry out such transfers, provided that they are subject to appropriate safeguards in accordance with the GDPR, in particular by means of an adequacy decision or the conclusion of standard contractual clauses.

The Company is authorized by the Customer to use subcontractors to carry out specific processing activities. In this case, the Company will inform the Customer in advance and in writing of any planned changes concerning the addition or replacement of other subcontractors. In the event of subcontracting, the Company undertakes to sign a written contract with each subcontractor requiring them to comply with the GDPR and all the obligations referred to in this article, it being specified that in the event of a subcontractor's failure to comply with its obligations regarding the protection of personal data, the Company remains fully liable to the Customer.

The Customer may audit or have audited the internal personal data protection measures implemented by the Company once a year at its own expense, in order to verify the Company's compliance with this article and the GDPR. The Company undertakes to provide the Customer with all the information necessary to demonstrate compliance with its obligations.

Under the terms of their contractual relationship, plus five years, the Company undertakes, at the Customer's discretion, to destroy the personal data or return all of the Customer's personal data in its possession. The return shall be accompanied by the destruction of all existing copies in the Company's information systems, unless EU law or applicable law requires the retention of personal data. Once destroyed, the Company shall provide written proof of the destruction of the personal data.

Article 18 – Video Surveillance
To ensure the safety of people, property, and the premises, our residences are equipped with a video surveillance system covering certain common areas as well as the entrances.

This policy is implemented in accordance with Regulation (EU) 2016/679 of April 27, 2016 (GDPR) and applicable French regulations.

Recorded footage is accessible only to duly authorized individuals and is retained for no longer than one month, unless required by law or necessary for the establishment, exercise, or defense of a legal right, particularly in the event of an incident.

If you have any questions regarding the processing of your personal data or wish to exercise your rights, please contact the residence's management.